Cookies

Our website uses functional cookies. Cookies are small information files that are automatically stored on your computer’s hard disk. Using cookies helps to make the website faster and more efficient. They cannot damage your computer or the files stored on it.

A cookie stores information about specific preferences (language choice, the browser used, IP address, …), and certain contact details can be remembered (login, password). The cookies enable the website to recognise you the next time you visit it and this helps to improve the service we provide.

Cookies enable us to monitor and analyse the way that the website is used.

You can always opt not to accept cookies, via your browser settings. But if you do so, it is possible that the website or part of it may no longer function properly.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Hotjar

We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page, how long you visit a page or what the course of your web visit is.

Active Campaign

We use these cookies to deliver advertisements, to make them more relevant and meaningful to visitors to our website, and to track the efficiency of our advertising campaigns, both on our services and on other websites.

What do we do with your personal data?

We use the personal data that you provide to us

  • For establishing and executing any agreements you make with us
  • To inform you about our services and new events or developments in the sector, and to send you (news) bulletins and promotional messages
  • To evaluate our operations and service
  • To answer your questions and communicate with you

In processing the personal data, we operate on the basis of your permission and/or the necessity for the purposes of providing our services to you, or fulfilling a legal obligation or justified interest.

Who has access to your personal data?

We will share your personal data with third parties with your permission, if this is necessary to provide our services or if required by law.

However, we may share your personal data with affiliated companies or third parties who perform data processing on our behalf. When these service providers process data on our behalf, we do not permit them to use the data in any way that does not correspond to the uses described in this privacy statement.

We do not sell or disclose the personal data that we have gathered to third parties, except in the cases described in this privacy statement, or as indicated to you at the time of collection.

We may also disclose your personal data:

  • when certain legislation and legal proceedings require us to do so,
  • in the framework of investigation into suspected or effective fraud or illegal activities.

In the event that we should sell all or part of our business or assets, we reserve the right to transfer the personal data. If such a sale takes place, we will take all reasonable steps to encourage the recipient to properly handle the personal data that has been provided to us, in compliance with this privacy statement.

We process your personal data within the European Economic Area.

How long is personal data stored?

We store personal data for as long as necessary to provide you with our services or for other essential purposes, such as meeting our legal obligations.

The data will be deleted five years after the termination of the collaboration or after the last form of contact between us.

What are your rights?

The right to access and rectification

You are entitled to exercise your right to access and rectification at any time, according to the Belgian Privacy Law. You can do so by sending your request, together with a copy of your identity card to privacy@flowpilots.com. You can also request to receive a copy of your data at any time.

Right to delete data

At any time whatsoever, and in accordance with the relevant data protection regulations, you may exercise your right to delete data by sending a request along with a copy of your identity card to privacy@flowpilots.com.

 Following such a request, Flow Pilots will no longer use your personal data and will only store the data to the extent necessary for compliance with any legal obligations.

Right to contestation and complaints

If you no longer wish your data to be processed, you may withdraw your consent – in part or in full – at any time. This may have as consequence that we will no longer be able to provide our services to you. You can do so by sending your request, together with a copy of your identity card to privacy@flowpilots.com.

If you have a question or complaint about the processing of your personal data, you may send it to privacy@flowpilots.com. We undertake to respond promptly to such requests or complaints.

Furthermore, if at any time, you feel that any of your rights have not been respected, you may file a complaint with the Belgian Privacy Commission (see: https://www.privacycommission.be).

Will your data be safe with us?

We have taken the necessary physical, technical and organisational security measures to ensure that your personal data will be effectively protected against unauthorised access, use or disclosure.